Scott Simpson, owner of Earthwise addresses a Better Business Bureau profile found online about his business.
In case you come across my information on the BBB website, I’ve typed a short explanation here:
As of today 6/13/2020 8:18 AM the Better Business Bureau has updated my file to reflect the fact that I responded to and reconciled the single complaint I have with them.
One thing that bothers me about this situation is that I responded to my clients concerns immediately and reconciled the matter back in August of last year. While at the same time this client had contacted the Better Business Bureau. My response to their concerns was in real time and completed to the agreement of the client without any delays whatsoever.
This BBB file was created on behalf of my business without my knowledge and made available online without my knowledge for several months. It was only after I came across it myself did I become aware of it. The BBB contacted me years ago about creating a profile with them and wanted me to start a paid advertising service with them. I refused. But it appears a profile was created anyway against my wishes.
I’m not sure its right that they can do that. I will continue to monitor this situation closely and update this page with any relevant information.
Thank you for taking the time to read this.
Earthwise Horticultural Services LLC